Refund policy
Return & Refund Policy - Detail Lab Supply
Detail Lab Supply Co., 602 Klevin St, Anchorage, AK 99508 | sales@detaillabsupplyco.com
Starting a return
Email sales@detaillabsupplyco.com with your order number within 30 days of delivery (for Vapamore products, 7 days from delivery and no later than 30 days from the order date, see below). We'll send you a Return Authorization (RA) number and the return address. Our products ship from partner warehouses, so returns go to that warehouse, not to our Anchorage office. Packages sent without an RA number, or to the wrong address, can't be accepted.
Condition
Items must be unused and in their original condition and packaging. Appliances and equipment (such as steam cleaners) must be unopened.
Vapamore products (MR-100, MR-500, MR-750, MR-1000)
- Change-of-mind returns. Units must be unopened and unused, in like-new condition, with the original inner and outer boxes and all parts. Request an RA within 7 days of delivery and no later than 30 days from the order date and ship within 3 business days of receiving it, with the RA number clearly marked on the outside of the package. Alaska deliveries take 10–25 business days, which shortens the time left to request a return. Ship it tracked and insured to the address on your RA. All Vapamore change-of-mind returns are subject to manufacturer approval. Once Vapamore accepts the return, we'll refund the item price as store credit at detaillabsupply.com. Original and return shipping are not refundable on change-of-mind returns. Opened, used or incomplete units will be refused.
- Damaged in shipping. Report it within 48 hours of delivery with photos of the box and the damage, and keep all packaging. Once the carrier claim is approved, we'll arrange a replacement, or a refund to your original payment method if a replacement isn't possible. You pay no shipping.
- Defective units. Covered by Vapamore's Limited Lifetime Warranty. Contact us or Vapamore support (info@vapamore.com, 480-951-8900) and we'll help. You won't be charged shipping for a unit that arrives defective or fails within 7 days of delivery. Problems after that are handled under Vapamore's Limited Lifetime Warranty and its terms.
Refunds
Except for Vapamore products (see above), once the warehouse receives and inspects your return, we'll refund your original payment method within 5–10 business days. Original shipping charges are non-refundable, and return shipping is your responsibility unless the item arrived damaged, defective, or was not what you ordered. We do not charge a restocking fee on these non-Vapamore returns.
Damaged, defective, or wrong items
Except for Vapamore products (see above), contact us within 7 days of delivery with your order number and photos of the item and packaging. We'll arrange a replacement or a full refund, including shipping.
Manufacturer warranties
Some brands handle warranty and repairs directly. For Vapamore products, contact Vapamore support (info@vapamore.com, 480-951-8900) for technical help and warranty service. Service attempted by anyone other than Vapamore may void the warranty. We're happy to help connect you.
Refused or undeliverable orders
Except for Vapamore products, if a package is refused, or returned because of an incorrect address, we'll refund the order once it is returned to the warehouse, minus original and return shipping costs. Vapamore orders that are refused, returned because no one signed after the carrier's attempts, or returned because of a wrong address the customer gave us are refunded as store credit once Vapamore accepts the unit back, minus the original and return shipping. If the carrier loses or misroutes a Vapamore unit, it's handled under Damaged in shipping above.
Final sale (non-returnable unless damaged, defective, or wrong)
- Opened or used chemicals and liquids, including soaps, cleaners, polishes, compounds, coatings, sealants and quick detailers.
- Used microfiber towels, applicator pads, polishing pads and brushes.
- Opened Vapamore products.